Contact ApexCheck
We respond to product, privacy, and partnership questions within two business days.
Provide as much context as possible so we can troubleshoot your device or account quickly.
support@apexcheck.com
Best for product bugs, content questions, and privacy requests.
Typical response time: < 48 hours on business days.
Business & Partnerships
business@apexcheck.com
Use this address for integration proposals, marketing partnerships, or volume licensing.
Support hours
Monday–Friday, 9:00–18:00 (UTC+8)
Limited on-call coverage is provided on weekends for uptime incidents.
1. Product support
Attach screenshots, console logs, or device information whenever possible. It helps us reproduce the issue faster.
- Let us know which tool (Mouse Check, Scroll Check, Trackpad Detection, etc.) you are using.
- Specify your browser, operating system, language, and whether any extensions are active.
- Describe the steps that lead to the problem and whether it happens consistently.
2. Business inquiries
We welcome OEM, repair center, and enterprise partnerships.
- White-label versions of ApexCheck for internal diagnostics or bundled hardware support.
- API access to aggregated health metrics for fleet monitoring.
- Advertising or sponsorship opportunities that align with device-care products.
3. Privacy & compliance
If you wish to exercise your privacy rights, please include the region you live in and the email you used when contacting us.
- Requests for copies of your data.
- Deletion of support conversations or diagnostic logs.
- Questions about cookie categories, consent banners, or AdSense data use.
Common questions
- Need a quick status update? Check @apexcheck on X for maintenance notifications.
- Found a security issue? Email security@apexcheck.com with "Vulnerability report" in the subject line.
Still need help?
Send us a short summary through support@apexcheck.com and we will route it to the right specialist.